Refund & Cancellation Policy

This policy applies to paid export readiness advisory engagements with System Pavilionhub Co., Ltd. Pricing shown on our Site is informational; specific terms appear in your signed engagement letter.

1. Deposit and invoicing

Engagements above NT$100,000 require a 50% deposit upon signing. Smaller documentation reviews are invoiced in full at start. Deposits reserve advisor capacity and begin document intake preparation.

2. Cancellation by client before work begins

If you cancel in writing before we commence document intake or scheduled sessions, we refund the deposit minus a NT$5,000 administrative fee, unless otherwise stated in your engagement letter.

3. Cancellation after work has started

Once document review or stakeholder sessions have begun, deposits are non-refundable. We bill for work completed to date at the agreed hourly or milestone rates specified in your engagement letter.

4. Full refund eligibility

A full refund of unused fees applies only if we cancel the engagement due to advisor unavailability and cannot assign a qualified replacement within fourteen business days, or if we fail to deliver the agreed deliverable by the written deadline without client-caused delay.

5. Partial refunds

If we deliver a report that materially omits agreed scope items documented in the engagement letter, we will either complete the missing scope at no charge or refund a proportionate amount of fees for the omitted portion.

6. Non-refundable items

• Work already performed and delivered (draft or final reports, review memos, session time)
• Third-party costs incurred on your behalf (travel, courier, paid database access) with prior approval
• Deposits after document intake has commenced

7. Rescheduling

Session rescheduling with at least five business days' notice incurs no fee. Rescheduling with less than forty-eight hours' notice may incur a NT$3,000 rebooking fee if advisor time cannot be reallocated.

8. No-shows

Failure to attend a scheduled session without notice counts as a completed session for billing purposes. One complimentary reschedule is offered for documented emergencies at our discretion.

9. Processing time and method

Approved refunds are processed within fourteen business days to the original bank transfer account. We do not refund to credit cards because we do not accept card payments.

10. Purchased materials

We do not sell physical products. If engagement letters include reimbursement for materials ordered specifically for your project, those costs follow the non-refundable rule once ordered.

11. Disputes

Contact contact@system-pavilionhub.click or +886-2-27523567 with refund requests. Include engagement reference, invoice number, and reason. We acknowledge requests within three business days.

12. Exceptions

Nothing in this policy limits rights you may have under mandatory consumer protection provisions of Taiwan law where applicable to your transaction type.